Terms & Conditions

Cusco Unique Experience is commited to making your holiday a memorable and unique experience. Please read carefully our policies, terms and conditions described below.

Documentation

To confirm your reservation, it is necessary to send us a clear copy of your VALID passport with at least 6 months' validity from your date of travel. CUSCO UNIQUE EXPERIENCE will not be responsible for any costs that are incurred because of inappropriate or expired documents, or if you forget your travel documents.

Important note: Due to government policy, touristic services within Peru require customers to show a valid passport before booking. In many cases, they may take copies of the customer’s documents for tax and security purposes. After the tour has taken place, Cusco Unique Experience deletes all documents. All information is processed in accordance with Law #29733 (https://www.gob.pe/institucion/congreso-de-la-republica/normas-legales/243470-29733).

Students who book the Inca Trail and Machu Picchu, are required to bring their student ID card emitted by your university or school you must be under 25 years old, with the following information: Details of the university or school, details of the student, a photo of the student, expiry date no greater than one year from the entrance to these attractions (please scan and send via e-mail at the time of booking) and bring the document with you for the beginning of the tour.

National Holidays in Perú

When there are holidays in the different destinations of Peru, for example, Christmas, New Year, Independence Day, Easter, Cusco holidays, amongst others, we might apply an additional cost to cover the costs and policies of our service providers.

Travel Insurance

Before you decide to travel, we highly recommend purchasing your travel insurance policy that covers you for accidents, medical costs, emergency repatriation, rescue or air ambulance. We also recommend that you add coverage for cancellations of your tour and loss of luggage. By not purchasing your travel insurance, CUSCO UNIQUE EXPERIENCE will not be responsible for any of the situations mentioned above.

Reservation of Domestic Flights

Once your airfares have been emitted by CUSCO UNIQUE EXPERIENCE, they are not refundable or transferable. Airfares may be reprogrammed depending on availability, and paying any incurred penalties for the change.

Confirmed Reservation and Payment

Once the tour has been confirmed, we need a first payment of 40% of the package price. All amounts are in US DOLLARS, and payment can be made via any of our payment methods. The remaining amount (60%) can be paid in cash (dollars) upon arrival in Cusco or online 30 days before your arrival in Peru.

Underage Children

Depending on the chosen program, there will be corresponding discounts applicable to certain services for young children.

Pick-up Times

The pick-up time for your tour will be stated in the itinerary. The tourist should be ready and waiting at the agreed time in the lobby of the hotel. If you are not ready at the specified time, the agency will not be responsible for hold-ups or cancellation of the pick-up by our transport partners, as this is a previously established time. If we receive the tourist under the influence of alcohol or drugs, we will proceed to cancel the tour, with no rights to a refund or any rescheduling of the tour.

Hotels

The company reserves the right to replace hotels of the same category, in their touristic packages. This is due to the availability in each hotel of choice in Peru and CUSCO UNIQUE EXPERIENCE comply with the Peruvian Civil code, article 1277. In the case of early check in and late check out there will be an additional charge which is dictated by the policies of each individual hotel.

Inca Trail, Huayna Picchu and Machu Picchu Mountain

These particular services included in adventure tourism, are subject to government restrictions for their maintenance, protection and conservation. They are also dependent on permits, limiting the amount of people who do these activities each day. For this reason, you should reserve these activities well in advance and with prior consultation about availability, due to their high demand.

Updated Information on our Website

10) Updating information on our website: The company reserves the right to change any information that appears on the website.

Lost or Stolen Belongings

For the duration of your tour, CUSCO UNIQUE EXPERIENCE will not be responsible for the loss of your personal belongings, if your items are stolen or if your luggage is damaged in any way. For this reason, it is important to take care of your personal belongings for the duration of the tour.

Cancellations and Refunds

If a request for a refund has been received, the following applies:

1.- Refund requests 90 or more days prior to the start date of the tour will be subject to a 25% penalty fee for administrative costs. Credit card fees and similar costs may also be deducted.
2.- Refund requests 30 or more days prior to the start date of the tour will be subject to a 50% penalty fee for administrative costs. Credit card fees and similar costs may also be deducted.
3.- Any refund request less than 30 days prior to the start date of the tour will be subject to a 100% penalty fee for administrative costs. Credit card fees and similar costs may also be deducted.

In Event of Unexpected Situations

In case of unpredictable events happens within the reservation process or at the execution of an itinerary, such as natural disasters strikes, strikes, among others, which are not under CUSCO UNIQUE EXPERIENCE control, the trips programs will be modified, postponed and even canceled. We will ensure that these modifications do not harm the integrity and safety of our passengers, in compliance with the law 29408, the General Tourism Law which is in force in our country, therefore, any contracted services that are lost will be treated with great care for the benefit of the passenger.

The Clients Responsability

The Clients responsibility: The agency will not be responsible nor be obligated to resolve issues of any damages, illnesses, death, or altercations with other passengers that could happen during the tour. The client is responsible for any extra costs regarding to these situations.

Important Considerations

We request that you advise us of any allergies, illnesses, physical, psychological or psychiatric conditions which require medication, general conditions of the passenger, special characteristics food preferences, restrictions, etc. Please consult your doctor for your prescription of additional, required medication in the event of loss.

Fundamental Jurisdictions

In effect of the present contract, both parties agree to comply with the conditions mentioned, for the purpose of offering the client total security for the duration of their time in Peru. We comply with all the tourism legislation required to be a travel agency. Stated in Peruvian Law.

Political Constitution of Perú in 1993
General law of tourism, number 29408
Peruvian civil code in effect since 1984

*On confirmation of your reservation, you are accepting the, terms, conditions and policies of the present contract.